Kiwi Shop wishes to advise that you may not return item(s):
- if you change your mind
- any food item(s)
- if the item has been used
- Jewellery
Kiwi Shop will not accept return requests after 21 calendar days from when you received your delivery.
Items returned without official acceptance by Kiwi Shop and without a Return ID Code will be disposed of.
Returned item(s) must be unused, unwashed and in the same condition that you received them with original packaging and tags attached.
You may return an item if you:
- buy the wrong size
- buy the wrong colour
All return requests must be made in writing. Please contact us by reply email or through the Online Enquiry form with your order number. We will assess your request and if your return request is successful, we will then provide a Return ID Code and delivery address.
Once a Return ID Code has been provided you have 7 calendar days to send your return. Your Return ID Code must be present on the return shipping label.
Costs involved with returning items are payable by you. Items lost or damaged in the post are your responsibility. We recommend you use registered post to return items.
After we receive your returned item(s), our team will inspect, and if approved you will be issued by email with an online store coupon to the value of the returned item(s). Your coupon is redeemable on products only and must be spent in one transaction. You can apply your coupon on the shopping cart page after you have added products to the minimum value of your coupon.
If you have initiated the return after 21 calendar days have passed or if the item(s) is damaged in any way, or in an unacceptable condition as described in this Policy the item(s) will be disposed of and you will not be eligible for a coupon.
If anything is unclear or you have more questions feel free to contact our Customer Support Team by reply email or through the Online Enquiry form with your order number.
